bt bhaji Privacy Policy

When creating and managing an account on the bt bhaji platform, we may collect the following personal information:

1.1 Information Provided Directly by You

• Full name and date of birth (for age verification; minimum age 21+)
• Email address and mobile number
• Home address and national ID card or passport details (for identity verification)
• Preferred language and currency (Bangladeshi Taka ৳)
• Payment information — such as bKash, Nagad, Rocket, or Upay account details

1.2 Automatically Collected Information

• IP address, browser type and version
• Device identification information (operating system, screen resolution)
• Time of access to the platform, browsing patterns, and session duration
• Usage information collected through cookies and similar tracking technologies

1.3 Transaction and Gaming Information

• Deposit and withdrawal history
• Betting history, game results, and account balance changes
• Records of bonus and promotion usage

bt bhaji uses your information only for specific and legitimate purposes. We do not process your information beyond the purposes listed below:

• Account Management: For registration, login, identity verification, and account security.
• Service Delivery: For playing games, placing bets, making deposits and withdrawals, and activating bonuses.
• Customer Support: To resolve your issues via live chat and email.
• Security and Fraud Prevention: To detect and prevent unauthorised access, money laundering, and fraudulent activity.
• Legal Compliance: Retaining information as required to comply with applicable laws and regulations.
• Service Improvement: Analysis to improve platform performance and user experience.
• Communications: To send important updates, security alerts, and account-related notifications.

If you do not wish to receive promotional communications from bt bhaji, you can unsubscribe at any time from your account settings. However, essential notifications related to account management will always be sent.

bt bhaji treats the protection of your information as its highest priority. We have put in place industry-standard technical and organisational measures to keep your information safe from unauthorised access, alteration, disclosure, or destruction.

3.1 Technical Security Measures

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored in databases is protected using high-grade encryption methods.
• Firewalls and intrusion detection systems are kept active.
• Payment information is processed in a separately secured environment.

3.2 Organisational Measures

• Only authorised staff can access information on a need-to-know basis.
• All staff receive training on data protection.
• Regular security reviews and audits are conducted.

3.3 Data Retention Period

We retain your information for as long as is necessary to provide services and meet legal obligations. After an account is closed, certain information may be retained for a set period due to legal requirements.

bt bhaji never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared where necessary to provide services:

• Payment Processors: Necessary information is sent to the relevant payment provider to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Technology Service Providers: Providers of hosting, analytics, and security services may access information within the scope of their work.
• Law Enforcement Agencies: Information may be disclosed to the relevant authorities in cases of court orders, government directives, or legal obligations.
• Identity Verification Services: Necessary information may be sent to an approved verification service provider to complete the KYC process.

Strict confidentiality agreements are maintained with all third parties, and they may use information only for the specified purpose.

Cookies and similar technologies are used on the bt bhaji website. Cookies are small text files stored in your browser that help improve the quality of the service.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To collect statistics on platform usage.

Non-essential cookies can be disabled by changing your browser settings. However, this may limit some features of the platform.

As a user of the bt bhaji platform, you have the following rights over your own information:

• Right of Access: The right to request details of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, information retained due to legal obligations is excluded from this.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain cases.
• Right to Data Portability: The right to request your information in a common format.
• Right to Object: The right to object to the use of your information for certain purposes.

To exercise any of these rights or to learn more about our data protection practices, please contact our customer support team. Our customer support is available seven days a week, twenty-four hours a day in both Bengali and English.

We also recommend reading our Responsible Gaming page to manage your account safely and stay more aware of how your information is protected.

All services on the bt bhaji platform are for adults aged 21 or older only. We do not knowingly collect or store any personal information from anyone under the age of 21.

An age verification process is carried out at the time of registration. If we have reason to believe that information from a minor has been collected, we will immediately close that account and take steps to delete the relevant information.

bt bhaji's technical infrastructure operates through servers spread across multiple countries. As a result, your information may be processed and stored on servers located outside Bangladesh.

For any such international data transfer, we ensure that adequate protective measures are in place at the destination and that the standards of this policy are maintained in the storage and processing of information.

bt bhaji reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email address or through a notification when you log in to the platform.

If you continue to use the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly. The "Last Updated" date shown at the top of the page always indicates the date of the most recent version.

You can also visit our About Us page to learn about other rules governing use of our services.

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any right relating to your information, please contact our customer support team directly. For general queries, answers to many questions can be found on our FAQ page.